Book a Class!

We offer classes to those who wish to master the art of making edible glass like creations using gelatin. Call 818-355-2018 Today.
$0.00

0 item(s) in Cart

Terms and Conditions

Availability

Occasionally we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order please respond to the e-mail and our Order Support team will work on a solution for you! You can also feel free to contact a Customer Solutions Specialist to check stock on the items you’re purchasing before your order is placed to ensure availability.

 

Lead Time

Items are shipped USPS
Handling Time 2-3 Days
Domestic Shipping 2-3 Days
international priority 10-15 Days
international priority express 5-7 Days

Domestic Shipping 2-3 Days

 

Canceling/Modifying an Order

Cancelation Fee: PayPal fees
Return Fee: 25% plus shipping costs and PayPal fees
Restocking fee: 25% plus shipping costs and PayPal fees

Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to cancel the order so you can reorder exactly what you need!

Our warehouse works on the weekends to package orders up so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled.

If we cannot cancel an order because it has already shipped from our warehouse, please see our returns procedures.

 

Email Communication

In order to provide our customers with the most up to date information regarding products and orders, our primary form of communication is via email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Customer Solutions team, you are welcome to contact us via email, chat or phone.

 

Returns

All regularly stocked items may be returned to us if the item is unused and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 15 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item

The return shipping fee for a standard return is the responsibility of the customer submitting the request. If paid via PayPal refund fee will apply.  For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.

 

Destinations

In addition to the United States and Canada, we can ship most items via USPS.

 

Translate »